How do i solve this issue when trying to login '

Question

How do i solve this issue when trying to login '

OLUWADARA OLAMIDE 0

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 117a3f5c-12c6-4019-997b-f2fcc0da1300 Correlation ID: 019bfd21-f64f-7a34-82de-10863c5ca24d Timestamp: 2026-01-27 01:47:03Z

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-27T05:43:21.6933333+00:00
OLUWADARA OLAMIDE

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Subscription ID

Contact phone number (add +Country code)

Contact email address

Email address (affected account)

Country

TimeZone
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-02-25T13:05:31.06+00:00

Hello Oluwadara

Could you please provide the details into private message?

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-27T05:43:21.6933333+00:00

OLUWADARA OLAMIDE

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Subscription ID

Contact phone number (add +Country code)

Contact email address

Email address (affected account)

Country

TimeZone
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-02-25T13:05:31.06+00:00

Hello Oluwadara

Could you please provide the details into private message?

Answer 1

To resolve the sign-in issue with the error code AADSTS5000225, which indicates that the tenant has been blocked due to inactivity, you can follow these steps:

Use an Incognito Window: Open a Chrome incognito window and clear all browser data. Then, navigate to the Azure sign-up page at https://signup.azure.com.
Sign In with Your Email: Use the same email address that was previously blocked. The system should recognize your account and inform you about your free trial credits.
Upgrade Your Account: You may need to upgrade to a pay-as-you-go account, but you can often retain a basic account with no charges.

This process should help you regain access to your Azure account and services.

How do i solve this issue when trying to login '

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1 answer

Your answer