I can't access my Azure AD tenant

Question

Side Gate 0

I cannot access my Azure portal because the tenant has been blocked due to inactivity. Please help me reactivate it.

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-01-26T17:59:32.25+00:00

Hello Side Gate,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-01-27T19:46:56.86+00:00

Side Gate could you please provide the requested details in private message.

Your answer

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-01-26T17:59:32.25+00:00

Hello Side Gate,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.

Once we have the requested details, we can proceed with your account reactivation
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-01-27T19:46:56.86+00:00

Side Gate could you please provide the requested details in private message.