Cancel trial

natasha willson 0 Reputation points
2026-01-25T18:59:45.0566667+00:00

I am trying to cancel my trial. I downloaded this for school and do not need it any longer. However it seems impossible to cancel. I need this done.

Microsoft 365 and Office | Project | Other | Other
Microsoft 365 and Office | Project | Other | Other

Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.

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  1. AlexDN 11,450 Reputation points Microsoft External Staff Moderator
    2026-01-26T00:06:20.6366667+00:00

    Dear @natasha willson,

    Thank you for posting your question in the Microsoft Q&A forum. I understand you started a Microsoft 365 trial for school and now want to cancel it.

    To better assistance, could you confirm:

    • Did you install Office apps, or were you only using the online versions?
    • Are you signed in with a personal Microsoft account (not school/work)?

    In the meantime, please follow these steps using the same email you used to start the trial:

    1. Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.
    2. Find your subscription and select Manage.
    3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).
    4. Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

    Note: If you cannot find the cancel option, it often means the account used to sign in is different from the one that created the trial. Trying any other email which you may have used usually solves this.

    For reference: Cancel your Microsoft subscription

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

    Thank you for your cooperation.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-01-25T18:59:50.5166667+00:00

    To cancel your trial, the steps depend on how you signed up for it. If you signed up with a managed Microsoft Entra ID account, you will need to ask your Power Platform admin to delete the trial environment. If you signed up with a personal account, you cannot cancel the trial manually; it will automatically expire after 30 days, and the trial environment will be deleted at that time.

    If you need further assistance, you may want to contact support for help with your cancellation process.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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