Kids Xbox account - "set password" loop of death

Question

Kids Xbox account - "set password" loop of death

Joel Szarejko 15

Has anyone seen this before where a kids xbox account constantly asks you to "set a password" , you set one, and then it asks you to set one again. It even has you verify it.

Using the xbox family app, theres no way to see/change/add a password.

My child cannot use the xbox whatsoever, because his account is locked due to this requirement.

Corey 0 Reputation points

2026-01-27T05:52:12.6133333+00:00

Literally the same thing started happening to both of my kids accounts... Few days ago it was working fine and literally nothing was changed or edited in settings. And nothing the awful AI said helped
Ben Moran 0 Reputation points

2026-02-10T00:36:19.6866667+00:00

I've gotten stuck in a lot of endless loops trying to setup this dang xbox for my kids! including this set a password loop. The only thing that seems to help is to use a Microsoft browser. I'm typically a mac user...so safari...or chrome...but I've had to make a point to log into my work PC to use an Edge browser to make it work.
Thomas Woolford 0 Reputation points

2026-02-17T07:36:38.7566667+00:00

I've just encountered this. I've tried removing and re-adding the child account, but that process seems to time out within 30 seconds, so doesn't work.

1 answer

Your answer

Corey 0 Reputation points

2026-01-27T05:52:12.6133333+00:00

Literally the same thing started happening to both of my kids accounts... Few days ago it was working fine and literally nothing was changed or edited in settings. And nothing the awful AI said helped
Ben Moran 0 Reputation points

2026-02-10T00:36:19.6866667+00:00

I've gotten stuck in a lot of endless loops trying to setup this dang xbox for my kids! including this set a password loop. The only thing that seems to help is to use a Microsoft browser. I'm typically a mac user...so safari...or chrome...but I've had to make a point to log into my work PC to use an Edge browser to make it work.
Thomas Woolford 0 Reputation points

2026-02-17T07:36:38.7566667+00:00

I've just encountered this. I've tried removing and re-adding the child account, but that process seems to time out within 30 seconds, so doesn't work.

Answer 1

It sounds like you're experiencing a frustrating issue with your child's Xbox account being stuck in a loop when trying to set a password. This can happen sometimes due to account settings or restrictions placed on child accounts. Here are a few steps you might consider trying to resolve this issue:

Use a Different Device: Sometimes, using a different device or browser to access the Xbox Family app can help. This may bypass any glitches that are occurring on the current device.
Clear Cache: If you are using a web browser, try clearing the cache or using an incognito mode to see if that helps with the password setting process.
Check Family Settings: Ensure that the family settings are correctly configured. You might need to log in with the parent account to review and adjust the settings for the child account.
Contact Support: If the issue persists, it may be best to contact Microsoft Support for assistance. They can provide guidance specific to your situation and help you regain access to the account.

Unfortunately, the context provided does not contain specific troubleshooting steps for this exact issue, but the general advice above should help you move forward.