Keyboard and Mouse not working during set up

Oliver 0 Reputation points
2026-01-24T22:56:30.0533333+00:00

I am using Windows 7 Ultimate and on my pc I can't use my keyboard or mouse I've tried every port on my motherboard and case and none of them even power my keyboard idk if this is a driver issue, windows 7 issue or just my motherboard being dumb
Specs:
i5 7500
H110-M asus/acer motherboard

g305 mouse

MAGEGEE keyboard

GTX 660 TI

Windows for home | Previous Windows versions | Search, touch, and mouse

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  1. AI answer

    2026-01-24T22:57:07.06+00:00

    If your keyboard and mouse are not working during the setup of Windows 7 Ultimate, it could be due to several factors:

    1. Driver Issues: Windows 7 might not have the necessary drivers for your specific keyboard and mouse, especially if they are newer models. You may need to install drivers manually after getting access to another working input device.
    2. USB Ports: Since you've tried every port on your motherboard and case, ensure that the ports are functioning. Sometimes, USB ports can fail or may not provide power if there are issues with the motherboard.
    3. BIOS Settings: Check your BIOS settings to ensure that USB support is enabled. Sometimes, USB ports can be disabled in the BIOS, which would prevent any devices from working.
    4. Hardware Issues: There could be a hardware issue with the motherboard itself. If possible, test the keyboard and mouse on another computer to confirm they are working.
    5. Windows Installation Media: If you are using a USB drive for installation, ensure it is properly created and compatible with your system. Sometimes, using a different USB drive or method to create the installation media can resolve issues.

    If none of these solutions work, it may be worth considering hardware diagnostics or consulting with a professional to check the motherboard and other components.

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  2. Thomas4-N 21,565 Reputation points Microsoft External Staff Moderator
    2026-02-11T10:10:36.48+00:00

    Hello Oliver, welcome to Microsoft Q&A forum.

    This is a driver issue, but not the usual Windows Update kind—it's related to your chipset. Your H110 chipset is modern and uses xHCI controllers for all USB ports, while Windows 7's installer was built before these became standard. It's expected when installing an older Windows version on newer hardware like yours.

    Your options are:

    • Inject USB 3.0/xHCI drivers into your Windows 7 installer using manufacturer or third-party tools.
    • Use a PS/2 keyboard and mouse if your board happens to have PS/2 ports (though they're pretty rare these days).
    • Update to Windows 11, which support your hardware normally.

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