AADSTS5000225: This tenant has been blocked due to inactivity

Question

AADSTS5000225: This tenant has been blocked due to inactivity

vaibhav gupta 20

I need help for below error:
Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: <PII REMOVED> Correlation ID: <PII REMOVED>Timestamp: 2026-01-24 19:46:48Z

It is a personal subscription. Until 2 days back I was able to login to dev.azure.com not any longer.
However from https://entra.microsoft.com I can see my default directory tenant

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-26T01:47:06.0733333+00:00
vaibhav gupta

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Subscription ID

Contact phone number (add +Country code)

Contact email address

Email address (affected account)

Country

TimeZone
vaibhav gupta 20 Reputation points

2026-01-26T04:03:43.75+00:00

hi Shubham, thanks for the pre-recorded reply.
I have logs to prove activity to my devops portal in last 3 days. So I do not believe your claim that its over 200 days.
Dare to share how to send 'private message'?
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-27T04:27:36.5533333+00:00

vaibhav gupta

Thank you for your reply, if you could help me with the details. I can help you to resolve the issue
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-02-10T08:23:03.4866667+00:00

Hello Vaibhav,

Could you please provide an update into private message?
Jonathan 0 Reputation points

2026-03-15T23:44:14.8966667+00:00

it is truly wild that https://support.microsoft.com/en-us/home/contact links you to this solution where the answer is "wow this is a useless response" without resolution. I love the AI solution is "hey have you tried reactivating your tenant" when the only option is to get here.

but props to you keeping up critical replies.

1 answer

Your answer

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-26T01:47:06.0733333+00:00

vaibhav gupta

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Subscription ID

Contact phone number (add +Country code)

Contact email address

Email address (affected account)

Country

TimeZone
vaibhav gupta 20 Reputation points

2026-01-26T04:03:43.75+00:00

hi Shubham, thanks for the pre-recorded reply.
I have logs to prove activity to my devops portal in last 3 days. So I do not believe your claim that its over 200 days.
Dare to share how to send 'private message'?
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-27T04:27:36.5533333+00:00

vaibhav gupta

Thank you for your reply, if you could help me with the details. I can help you to resolve the issue
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-02-10T08:23:03.4866667+00:00

Hello Vaibhav,

Could you please provide an update into private message?
Jonathan 0 Reputation points

2026-03-15T23:44:14.8966667+00:00

it is truly wild that https://support.microsoft.com/en-us/home/contact links you to this solution where the answer is "wow this is a useless response" without resolution. I love the AI solution is "hey have you tried reactivating your tenant" when the only option is to get here.

but props to you keeping up critical replies.

Answer 1

The error message AADSTS5000225: This tenant has been blocked due to inactivity indicates that your tenant has been marked as inactive due to not being used for a certain period. This can happen with personal subscriptions if the account is not accessed regularly.

To resolve this issue, you can try the following steps:

Reactivate Your Tenant: If your tenant is inactive, you may need to reactivate it. You can do this by reaching out to Microsoft support. The tenant administrator can request reactivation within 20 days of the tenant entering an inactive state.
Upgrade Your Account: If you were using a free account, you might need to upgrade to a pay-as-you-go account to regain access to your services. This can often be done through the Azure sign-up page.
Check Your Directory: Since you mentioned that you can see your default directory tenant in Microsoft Entra, ensure that you are signed in with the correct account that has the necessary permissions.

If you do not plan to reactivate your tenant, keep in mind that it will be deleted after 20 days of being inaccessible due to inactivity and cannot be recovered.

For more detailed guidance on handling an inaccessible tenant, you can refer to Microsoft's documentation on tenant lifecycle policies.

References:

Tenant inaccessible due to inactivity