how do i recover my hotmail account

Catherine A Fitzpatrick 5 Reputation points
2026-01-24T01:35:34.3+00:00

my son changed the alias on the microsoft account and now my hotmail account is saying This email is part of a reserved domain. Please enter a different email address.

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  1. AI answer

    2026-01-24T01:35:45.3666667+00:00

    To recover your Hotmail account after an alias change, you can follow these steps:

    1. Use the Microsoft Account Recovery Form: Go to the official recovery form at account.live.com/acsr. Select "I forgot my password" and enter your email address. Follow the prompts to recover your account.
    2. Check for Two-Step Verification: If you have two-step verification enabled, ensure you have access to one of your security methods (like your phone or email) to receive the verification code.
    3. Provide Accurate Information: If you encounter issues, fill out the recovery form with as much accurate information as possible, including recent email subjects, folder names, and contacts you've emailed.
    4. Contact Microsoft Support: If you still cannot recover your account, consider reaching out to Microsoft Support for further assistance. You can find support options at support.microsoft.com/contactus.

    If the error message states that the email is part of a reserved domain, it may indicate that the alias you are trying to use is no longer available. In this case, you may need to choose a different alias or email address for your account.

    References:

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