how do i recover my hotmail account

Catherine A Fitzpatrick 5 Reputation points
2026-01-24T01:35:34.3+00:00

my son changed the alias on the microsoft account and now my hotmail account is saying This email is part of a reserved domain. Please enter a different email address.

Outlook | Windows | New Outlook for Windows | For home

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

6 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 266.7K Reputation points Independent Advisor
    2026-01-24T02:10:26.92+00:00

    Hello

    Are you saying your son removed your hotmail.com address as alias, and you got that error when you tried to add it back? If so, I hate to tell you, once an alias that is outlook.com or hotmail.com is deleted, it is gone. It cannot be added back or recovered.

    Microsoft explains it here: https://support.microsoft.com/office/add-or-remove-an-email-alias-in-outlook-com-459b1989-356d-40fa-a689-8f285b13f1f2

    Under the section "Remove an email address", it says: "Are you sure? If you remove an alias that's an email address from a Microsoft domain (like @hotmail.com, @live.com, @outlook.com, or @msn.com), you're permanently deleting the alias and it can't be associated with any Microsoft account again."

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments

  2. AI answer

    2026-01-24T01:35:45.3666667+00:00

    To recover your Hotmail account after an alias change, you can follow these steps:

    1. Use the Microsoft Account Recovery Form: Go to the official recovery form at account.live.com/acsr. Select "I forgot my password" and enter your email address. Follow the prompts to recover your account.
    2. Check for Two-Step Verification: If you have two-step verification enabled, ensure you have access to one of your security methods (like your phone or email) to receive the verification code.
    3. Provide Accurate Information: If you encounter issues, fill out the recovery form with as much accurate information as possible, including recent email subjects, folder names, and contacts you've emailed.
    4. Contact Microsoft Support: If you still cannot recover your account, consider reaching out to Microsoft Support for further assistance. You can find support options at support.microsoft.com/contactus.

    If the error message states that the email is part of a reserved domain, it may indicate that the alias you are trying to use is no longer available. In this case, you may need to choose a different alias or email address for your account.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    2 people found this answer helpful.
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    1 deleted comment

    Comments have been turned off. Learn more