Manual Identity Verification Request: Account Locked

Yousif Alfalahy 0 Reputation points
2026-01-23T18:50:39.07+00:00

I am the owner of the account ******@outlook.com, and I am requesting a manual review to regain access.

Proof of Ownership:

Credentials: I have the correct email address and the correct password.

Linked Mobile: My account is linked to my mobile number (+964 xxxx 7844), and I have full access to this phone.

Billing Information: My credit card is currently linked to this account for active subscriptions to Xbox Game Pass Ultimate and Microsoft 365.

The Problem: I am being blocked by a technical error in the Microsoft automated security system. Every time I attempt to verify my identity via SMS, I receive the following error message:

“That verification method isn't working right now. Please try another method.”

I have already waited the suggested 7-day period without any login attempts, as instructed, and I also tried completing the Sign-in Helper form, but without success.

As a result, I am unable to access my paid services, OneDrive files, or my professional Visual Studio account.

Please assist me in manually verifying my account ownership and restoring access.

Thank you for your support, Yousif

Microsoft Security | Microsoft Identity Manager
0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.