Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Production escalation – existing ticket stalled (ID PII)
PaulBurnett
0
Reputation points
We have an existing Azure support request (ID PII) that has had no response for over 6 days.
The issue impacts a production Azure Static Web App / Azure service and is blocking progress.
The original ticket is locked to Severity C, but the business impact warrants escalation.
Requesting reassignment and immediate review by a support engineer or duty manager.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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PaulBurnett 0 Reputation points
2026-01-22T14:55:50.4933333+00:00 - Contact Customer Service: would love to, how?
- Change Severity Level: = No You Cannot Change it. Please update your documentation.
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PaulBurnett 0 Reputation points
2026-01-22T14:57:41.3166667+00:00 SLA agreement for a Developer Level Support is 8 business hours. currently I am on day 6. This is violating Microsoft own SLA agreement
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Aditya N 3,890 Reputation points Microsoft External Staff Moderator2026-01-22T16:12:55.38+00:00 Hello @Paul Burnett
Thank you for reaching out Microsoft Q&A. I could see the ticket id, however please could you provide the some details which I requested over private message.
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2026-01-23T09:37:06.8533333+00:00 Hello @Paul Burnett,
I have upgraded the support case to SevA and transferred to the correct support team. The support Engineer will contact you shortly!
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