Locked out of Microsoft Entra ID tenant – no Global Administrator, Microsoft 365 subscription affected

Hello,

we are requesting help to recover administrative access to our Microsoft Entra ID tenant.

Tenant name: PII **Primary domain:**PII Tenant ID: PII

In this tenant there are only two user accounts:

• PII.onmicrosoft.com

PII.onmicrosoft.com

Unfortunately, neither of these accounts has the Global Administrator role or any other administrative role assigned.

Because of this, we are completely locked out and unable to:

manage users and roles

assign or remove administrator roles

manage security or identity settings

manage our Microsoft 365 subscription

The account PII.onmicrosoft.com is the account under which our company’s active Microsoft 365 subscription is purchased and billed.

So we currently have a paid Microsoft 365 service, but no administrator in the tenant who is able to manage it.

We kindly request Microsoft’s assistance with:

verifying ownership of this tenant

restoring or assigning the Global Administrator role to PII.onmicrosoft.com (or alternatively to PII.onmicrosoft.com)

We are ready to provide any documentation required to verify our identity and ownership of the organization and tenant.

Thank you very much for your help.

Best regards, S PII.onmicrosoft.comHello,

we are requesting help to recover administrative access to our Microsoft Entra ID tenant.

Tenant name: PII
Primary domain: PII.onmicrosoft.com
Tenant ID: PII

In this tenant there are only two user accounts:

PII.onmicrosoft.com

PII.onmicrosoft.com

Unfortunately, neither of these accounts has the Global Administrator role or any other administrative role assigned.

Because of this, we are completely locked out and unable to:

manage users and roles

assign or remove administrator roles

manage security or identity settings

manage our Microsoft 365 subscription

The account PIIonmicrosoft.com is the account under which our company’s active Microsoft 365 subscription is purchased and billed.

So we currently have a paid Microsoft 365 service, but no administrator in the tenant who is able to manage it.

We kindly request Microsoft’s assistance with:

verifying ownership of this tenant

restoring or assigning the Global Administrator role to
PIIonmicrosoft.com
(or alternatively to PII.onmicrosoft.com)

We are ready to provide any documentation required to verify our identity and ownership of the organization and tenant.

Thank you very much for your help.

Best regards,
PII