Login authenticator App missing and not able to recover the account

Jia Song Eng 0

Dear all,

I have a business account registered under a business email domain for azure.

Since my authenticator apps reset and not able to login using it.

Any way I can recover my account, as I was always prompted to use authenticator apps for access?

Please advise.

Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-22T08:41:54.7666667+00:00
Hello Jia Song Eng

Thank you for reaching out to Microsoft Q&A

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:

Contact phone number (add +Country code)

Contact email address

Global admin email address (affected account)

Tenant Name

Country

Time Zone

Tenant id/ Domain Name

Subscription id

Please send me the detail via private message. So, we can assist you further.
Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator

2026-01-23T06:02:57.3633333+00:00

Jia Song Eng

Could you please provide an update into privvate message?

Your answer