Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
not getting push notifaction and 6 digit code , instead getting 8 digit code and not able to sign in
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Ankita Jamuar
5
Reputation points
Hi, I have an account with username <PII REMOVED> and I am not able to sign in the account and not receiving 6-digit code rather getting TOTP 8 digit whenever I sign in from azure portal and I have been raising request in Microsoft also, but they told to raise a ticket in Microsoft azure for sign in purpose.
Azure Cloud Services
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator2026-01-22T07:34:31.9933333+00:00 Hello Ankita Jamuar
Thank you for reaching out to Microsoft Q&A.
I understand that you're having trouble logging into the Azure portal because of MFA.
In this case, if there is another global administrator from your tenant, they can help you to reregister your MFA.
Admin has to perform below steps to reset your MFA so that you can re-register for authenticator app.
- Admin has to login to Azure portal and access Microsoft Entra ID.
- Once done they have to go to user's blade on the left.
- Click on the user account which is unable to login to Azure portal.
- Click on Authentication methods and click on “Require re-register multifactor authentication”.
- Now when you try to login to Azure, it will prompt you to register for MFA again.
If you are not aware of another global administrator or you are the only global admin in your tenant, please let us know. We will guide you further.
Thanks
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
2026-01-23T04:57:34.6366667+00:00 Since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Tenant Name
- Country
- Time Zone
- Tenant id/ Domain Name
- Subscription id
Please send me the detail via private message. So, we can assist you further.
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