Microsoft Family Safety not tracking my child’s screentime or activity.

Jen F 5 Reputation points
2026-01-21T23:38:07.51+00:00

Microsoft Family Safety is not tracking any of my child’s screen time or web activity. I have gone through all the recommended troubleshooting, and nothing is working. I checked that he’s logged in with the proper account, removed him from my family put him back on, tried to repair and refresh the app, removed it completely and put it back on, rebooted the computer. Nothing is working. From searches that I’ve done online, this seems to be a very common problem. Is there a fix coming?

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows

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  1. AI answer

    2026-01-21T23:38:15.9033333+00:00

    It sounds like you're experiencing a frustrating issue with Microsoft Family Safety not tracking your child's screen time or activity. Based on the context provided, there are a couple of things to consider:

    1. Activity Reporting: Ensure that the Activity reporting feature is turned on under Windows settings in Family Safety. If this feature is off, it may prevent the tracking of screen time and web activity.
    2. Browser Compatibility: Microsoft Edge is the only supported browser that provides web filtering functionality within Microsoft Family Safety. If your child is using unsupported browsers, this might affect the tracking capabilities.
    3. Known Issues: There have been reports of issues affecting the tracking features in certain versions of Windows. If you're using Windows 10 or 11, ensure that your system is updated to the latest version, as updates may resolve known issues.

    If you've already tried the recommended troubleshooting steps and the problem persists, it may be worth checking for any updates or fixes that Microsoft may be rolling out in response to these common issues. Keep an eye on the official Microsoft support channels for any announcements regarding fixes or updates related to Family Safety.

    References:

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