How to cancel a new Microsoft 365 Personal subscription and get a refund

Helene Chenard 0 Reputation points
2026-01-21T16:40:28.3833333+00:00

I was looking for a Microsoft Office updated version for my new iMac desktop and I accidentally purchased the Office 365 for PC. How can I cancel this subscription, get a refund and then purchase the correct software for my Mac Tahoe 26?

Microsoft 365 and Office | Subscription, account, billing | For home | iOS

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  1. AI answer

    2026-01-21T16:40:37.8133333+00:00

    To cancel your Microsoft 365 Personal subscription and request a refund, follow these steps:

    1. Sign in to your Microsoft account at account.microsoft.com/services.
    2. Locate your subscription under the "Services & subscriptions" section.
    3. Click on Manage next to the subscription you wish to cancel.
    4. Select Cancel subscription and follow the prompts to confirm the cancellation.
    5. To request a refund, you may need to contact Microsoft Support directly, as refunds are typically handled on a case-by-case basis. You can find support options at the Microsoft support page.

    Please note that you will retain access to the subscription until the end of the current billing period, and it's advisable to back up any important files before cancellation.

    After canceling, you can proceed to purchase the correct version of Microsoft Office for your Mac.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. EmilyS726 264.9K Reputation points Independent Advisor
    2026-01-21T17:14:38.4433333+00:00

    Hello,

    Was this a purchase made via Apple Store on your MacOS? If so, you need to request it from Apple, not Microsoft, because the payment processed via Apple.

    Microsoft explains it here:

    https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    Apple's refund request instruction is here: https://support.apple.com/118223

    ==========

    If it was directly on Microsoft website, Please go to https://account.live.com

    Sign into your Microsoft account. Then go to Subscriptions. Click on Manage for the subscription plan you want to cancel.

    Then chat with support - go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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