How Microsoft can stop all support on SurfaceBook 2

Sebastien Poulet 0 Reputation points
2026-01-21T08:37:50.1733333+00:00

How can Microsoft forget about the "obsolescence programmée" law in France and stop parts supply for a perfectly working computer which remain more performant than some new ones ?

Please provide a legally acceptable answer that will avoid me requesting the French state to take action against Microsoft.

Surface | Surface Book | Performance and maintenance
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. S.Sengupta 32,351 Reputation points MVP Volunteer Moderator
    2026-01-22T05:56:30.02+00:00

    Microsoft's discontinuation of parts supply for the Surface Book 2 aligns with its publicly disclosed product lifecycle and repair policies. This practice doesn't breach France's planned obsolescence legislation, as the device continues to operate normally and wasn't engineered for premature failure. Support durations are clearly communicated to consumers, and repair services remain accessible through authorized service providers. The approach mirrors standard industry protocols and adheres to consumer protection requirements, representing routine end-of-life management rather than deliberate obsolescence.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.