word is not working they should be error

Sanskar Gupta 0 Reputation points
2026-01-21T07:30:11.0533333+00:00

word is not working they should be error and should be repair but not repair please repair and slove the problem

Microsoft 365 and Office | Word | For education | Android
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  1. Michelle-N 20,735 Reputation points Microsoft External Staff Moderator
    2026-01-21T08:48:19.88+00:00

    Hi @Sanskar Gupta

    Thank you for posting your question in the Microsoft Q&A forum. 

    Based on the information you described, I understand that Microsoft Word is not working, it reports an error and asks to be repaired, but the repair process does not resolve the issue. As a result, Word still cannot be opened or used normally.

    To better understand the problem, I would like to ask a few quick questions:

    -Does this issue happen with all Word files, or only with a specific document?

    -After you click the Repair button, what exactly happens? (Does Word close, show an error message, or reopen but still fail?)

    -Which Office license/version are you currently using? (For example: Microsoft 365, Office 2021, Business, Personal, etc.)

    In the meantime, please try the following troubleshooting steps:

    1. Update Office to the latest version
      • Open any Office app
      • Go to File > Account > Update Options > Update Now
    2. Run Online Repair: Repair an Office application
    3. Open Word in Safe Mode to check add-ins: Press Win + R > Type winword /safe> Click OK > If Word opens successfully in Safe Mode, the issue is likely caused by a faulty add-in

    If the issue still persists after trying the steps above, please share the answers to the questions and any error messages you see, and I will assist you further.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-01-21T07:30:20.36+00:00

    If Word is not working and you're encountering an error, here are some steps you can take to try to resolve the issue:

    1. Exit all Office applications: Make sure to close Word and any other Office apps that might be running.
    2. Run an Online Repair: Go to the Settings App on your computer, navigate to Apps, find Microsoft Office, select it, and choose the Modify option to perform an Online Repair. This often resolves issues by reinstalling Office components.
    3. Uninstall and Reinstall Office: If the Online Repair does not work, consider completely uninstalling Office. After uninstalling, restart your computer (do not just shut it down) and then reinstall Office from your Microsoft account.

    These steps should help in fixing the problem with Word not functioning correctly.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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