Appeal for Subscription Suspension

Question

Appeal for Subscription Suspension

Imran Khan 0

Dear Azure Support Team,

I am writing to request a review and reactivation of my Azure subscription, which was recently suspended.

I believe the suspension may have been triggered by activity on January 15th, when I was configuring SSH access for my Virtual Machines. My intention was to simplify my development workflow by adding my local machine's public key to the ~/.ssh/authorized_keys file on the VM. This is a standard practice I use on other platforms like AWS to ensure secure, passwordless access.

I now realize that making these manual changes might have triggered a security flag within the Azure environment. I want to assure you that this was a legitimate administrative action performed by me to manage my own resources.

Please let me know if there are specific steps I need to take to verify my identity or adjust my security settings to comply with Azure’s policies. I am very interested in continuing to use Azure for my projects and would appreciate your guidance on how to fix this.

Thank you for your time and assistance.

Anonymous

2026-01-20T09:38:40.69+00:00

Hi Imran,
Thanks for reaching out. Subscriptions are handled by Microsoft's internal billing and security systems, and they can't be reviewed or reactivated through Microsoft Q&A.
If your Azure subscription has been suspended, the only supported way to appeal or get clarification is by contacting Azure Support directly using the account owner credentials. You can do this by signing in to the Azure portal and raising a Billing or Subscription Management support request, or by using the Azure subscription appeal form provided by Microsoft. The support team will review the activity on the subscription and advise on the next steps, including any identity verification or compliance actions required.
Please note that routine VM administrator tasks such as configuring SSH access are generally supported, but suspensions can also be triggered by automated security, usage, or billing checks, which only the Azure support team can investigate.
Once you've contacted Azure Support, they'll be the best team to guide you on resolution and whether the subscription can be reinstated.
Anonymous

2026-01-27T11:15:44.6666667+00:00

Hello Imran,
I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification.
Imran Khan 0 Reputation points

2026-01-27T16:22:43.5433333+00:00

I am unable to create a issue because of A.i. It won't allow to create instead suggest community solutions that are completely un-related.
Anonymous

2026-02-02T09:00:15.81+00:00

Hi Imran,
Follow below steps to Bypass the AI

Azure Billing support request link: create a support request.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.
2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.
3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.
4.Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)
5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

Kindly let us know if the above suggested solution helps or you need further assistance on this issue.
Anonymous

2026-02-05T06:45:23.04+00:00

Hello Imran, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful.
Imran Khan 0 Reputation points

2026-02-05T17:31:08.15+00:00

I followed your 5 steps solution and did exactly as you said. And i was redirected to this page no matter what i do. Just tell me is it prohibited to run Miner over VM i didn't know that. how can re-activate my account.

Screenshot :

Your answer

Anonymous

2026-01-20T09:38:40.69+00:00

Hi Imran,
Thanks for reaching out. Subscriptions are handled by Microsoft's internal billing and security systems, and they can't be reviewed or reactivated through Microsoft Q&A.
If your Azure subscription has been suspended, the only supported way to appeal or get clarification is by contacting Azure Support directly using the account owner credentials. You can do this by signing in to the Azure portal and raising a Billing or Subscription Management support request, or by using the Azure subscription appeal form provided by Microsoft. The support team will review the activity on the subscription and advise on the next steps, including any identity verification or compliance actions required.
Please note that routine VM administrator tasks such as configuring SSH access are generally supported, but suspensions can also be triggered by automated security, usage, or billing checks, which only the Azure support team can investigate.
Once you've contacted Azure Support, they'll be the best team to guide you on resolution and whether the subscription can be reinstated.
Anonymous

2026-01-27T11:15:44.6666667+00:00

Hello Imran,
I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification.
Imran Khan 0 Reputation points

2026-01-27T16:22:43.5433333+00:00

I am unable to create a issue because of A.i. It won't allow to create instead suggest community solutions that are completely un-related.
Anonymous

2026-02-02T09:00:15.81+00:00

Hi Imran,
Follow below steps to Bypass the AI

Azure Billing support request link: create a support request.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.
2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.
3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.
4.Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)
5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

Kindly let us know if the above suggested solution helps or you need further assistance on this issue.
Anonymous

2026-02-05T06:45:23.04+00:00

Hello Imran, I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful.
Imran Khan 0 Reputation points

2026-02-05T17:31:08.15+00:00

I followed your 5 steps solution and did exactly as you said. And i was redirected to this page no matter what i do. Just tell me is it prohibited to run Miner over VM i didn't know that. how can re-activate my account.

Screenshot :