Num lock and caps lock

Question

Num lock and caps lock

STEVE SOUSA 40

Since the last Windows 11 update, I have been unable to use my number keys. This almost always happens when I am asked for my PIN for 1Password. Like I said it only started happening after the last Windows update.

James Ihde 5 Reputation points

2026-01-21T13:22:33.33+00:00

I am having the same issue. Glad to see it is not just me. 1Password prompts for PIN and number pad (and even sometimes the main number keys) do not work. In addition, if I try to type in my master password, all of the character keys are in CAPS.

I did discover that if I kill the 1Password desktop app that I can work the browser plug-in without issue (so far). However, I lose the convenience of the browser plug-in + desktop app.
Ray L 0 Reputation points

2026-01-23T06:58:42.9966667+00:00

okay, glad i'm not insane. this is happening to me and i just made the connection to 1password apps.
Jonas Petersson 0 Reputation points

2026-06-12T14:46:42.36+00:00

Hi!
I'm experiencing the same issue as you are. What I've found out is that I can "enable" NumLock again by pressing the Shift key once. It seems to be some kind of "sticky key" feature, but not really.

I've tried to search the web to figure out a solution, but haven't been able to do so.

Answer accepted by question author

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Your answer

James Ihde 5 Reputation points

2026-01-21T13:22:33.33+00:00

I am having the same issue. Glad to see it is not just me. 1Password prompts for PIN and number pad (and even sometimes the main number keys) do not work. In addition, if I try to type in my master password, all of the character keys are in CAPS.

I did discover that if I kill the 1Password desktop app that I can work the browser plug-in without issue (so far). However, I lose the convenience of the browser plug-in + desktop app.
Ray L 0 Reputation points

2026-01-23T06:58:42.9966667+00:00

okay, glad i'm not insane. this is happening to me and i just made the connection to 1password apps.
Jonas Petersson 0 Reputation points

2026-06-12T14:46:42.36+00:00

Hi!
I'm experiencing the same issue as you are. What I've found out is that I can "enable" NumLock again by pressing the Shift key once. It seems to be some kind of "sticky key" feature, but not really.

I've tried to search the web to figure out a solution, but haven't been able to do so.

Answer 1

It appears that you are experiencing issues with your number keys after a recent Windows 11 update. While the context provided does not specifically address problems with number keys or caps lock related to Windows 11 updates, it is possible that the update may have affected your keyboard settings or drivers.

Here are a few troubleshooting steps you can try:

Check Keyboard Settings: Ensure that your keyboard layout is set correctly in the settings.
Update Keyboard Drivers: Go to Device Manager and check if there are any updates available for your keyboard drivers.
Restart Your Device: Sometimes a simple restart can resolve temporary issues.
Check for Additional Updates: Make sure there are no pending updates that might resolve any bugs introduced in the last update.
Test in Safe Mode: Boot your computer in Safe Mode to see if the issue persists. This can help determine if third-party software is causing the problem.

If these steps do not resolve the issue, you may want to consider reaching out to Microsoft Support for further assistance.

References:

Resolved issues in Windows 11, version 24H2