get help app not working

Sebastian Hernandez 30 Reputation points
2026-01-18T20:09:21.9766667+00:00

when i opened get help a loading screen appeared and then it said "There was a problem reaching the app"

Windows for home | Windows 11 | Apps

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  1. AI answer

    2026-01-18T20:09:29.0866667+00:00

    If the Get Help app is displaying a loading screen and then showing the message "There was a problem reaching the app," it could be due to several reasons. Here are some steps you can take to troubleshoot the issue:

    1. Check Internet Connection: Ensure that your device is connected to the internet, as the Get Help app requires an active connection to function properly.
    2. Restart the App: Close the Get Help app completely and then reopen it to see if the issue persists.
    3. Update Windows: Make sure your Windows operating system is up to date, as updates can fix bugs and improve app performance.
    4. Repair the App: You can try repairing the Get Help app through the Windows settings. Go to Settings > Apps > Apps & features, find the Get Help app, and select the option to repair it.
    5. Reinstall the App: If the problem continues, consider uninstalling and then reinstalling the Get Help app.

    If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Sebastian Hernandez 30 Reputation points
    2026-01-18T20:14:05.5033333+00:00

    i couldnt find apps and features

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  3. Christine Luna 27,010 Reputation points Independent Advisor
    2026-01-18T23:01:17.9866667+00:00

    Greetings!

    This is Tin, I'm here to help you. Instead of Apps and Features, please click Installed apps.

    Kindly send the version or build of your Windows (Please press Windows key+R and type winver and hit enter)

    Kindly check and follow the steps below:

    1. Please click Start menu and type CMD, right click on it and choose Run as Admin, please paste the command below and hit enter.

    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    Please wait for it to finish and repair the system files.

    Once done, please paste the command below and hit enter.

    sfc /scannow

    Please wait to finish.

    Check if the issue persists.

    1. Repair Windows Store apps and Settings

    Click Start Menu and type Powershell, right click on it and choose Powershell(admin), copy and paste the command below and hit enter.

    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Once the process is done, restart the PC and check if the issue still persists.

    Please let me know how it goes.

    Thanks,

    Tin

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  4. John Olusetire 5 Reputation points
    2026-02-22T06:24:53.63+00:00

    Had the same problem, I fixed it by repairing and resetting the app.

    • Go to "Installed Apps"
    • Scroll down to "System Components"
    • On the Get Help, click on the three dots at the right. Click on Advanced Options
    • On this page there will be a Repair and Reset option. I clicked on both and then clicked on Terminate

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  5. Kapil Arya 38,466 Reputation points Volunteer Moderator
    2026-02-22T08:03:57.4766667+00:00

    Please try to re-register Get help app using this command in Windows PowerShell:

    Get-AppXPackage *Microsoft.GetHelp* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

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