Can't contact the Azure support

Question

Can't contact the Azure support

Theofanis Tzeka 0

I'm experiencing problems with completing an Azure subscription purchase and I was advised to submit a support ticket. After submitting the ticket I'm getting to re-submit, always getting the same answer:
In order to complete your Azure subscription purchase, we need more details related to your account information. Continue submitting a support ticket by providing all the information requested in the ticket submission process, and the Account Review team will provide you with a prompt resolution.

Theofanis Tzeka 0 Reputation points

2026-01-18T05:59:07.4233333+00:00

I have over 6 weeks going in circles, the only help that I got is same AI general response, not helpful at all.
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-19T12:21:40.87+00:00
Hello Theofanis Tzeka, It sounds like you're really frustrated with this ongoing issue about your Azure subscription purchase. you can follow the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Subscription and click Go > select the issue with "Subscription Management" > select your Subscription then click Next.

Do not click on any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.

Fill out all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

1 answer

Your answer

Theofanis Tzeka 0 Reputation points

2026-01-18T05:59:07.4233333+00:00

I have over 6 weeks going in circles, the only help that I got is same AI general response, not helpful at all.
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-19T12:21:40.87+00:00

Hello Theofanis Tzeka, It sounds like you're really frustrated with this ongoing issue about your Azure subscription purchase. you can follow the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Subscription and click Go > select the issue with "Subscription Management" > select your Subscription then click Next.

Do not click on any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.

Fill out all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Answer 1

If you're having trouble completing your Azure subscription purchase and are receiving requests for more account information with each support ticket submission, it's essential to ensure that you provide all the requested details accurately. The Account Review team requires complete information to assist you effectively. Here are some steps you can take:

Double-check the information: Ensure that all the details you are submitting in the support ticket are accurate and complete.
Follow the submission process: Make sure you are following the ticket submission process as outlined by Azure, including any specific fields that need to be filled out.
Contact support directly: If you continue to face issues, consider reaching out to Azure support through other channels, such as emailing support or using the Azure portal for assistance.

If you have already done these steps and still face issues, it may be beneficial to wait for a response from the Account Review team after your submission, as they will provide the necessary guidance based on the information you provided.