Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
First time user prevented from login
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 78%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Steve Stennett
0
Reputation points
I created a free account as a first-time user and I'm not able to log into the account after I entered my credit card. Any ideas?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2026-01-16T17:45:03.5566667+00:00 Steve Stennett,could you please share the error screenshot you are getting while log in in private message.
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Steve Stennett 0 Reputation points
2026-01-16T17:49:00.9633333+00:00 2026-01-16_12-46-20-screen snap.jpgPlease find the screen snap attached to this message.
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator
2026-01-16T17:52:21.0566667+00:00 Steve Stennett could you please share screenshot here or in private message.
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator
2026-01-16T18:07:44.4333333+00:00 Steve Stennett Could you please share the email address and tenant ID in private message.
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator
2026-01-16T20:00:51.9566667+00:00 Steve Stennett The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
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