Delete blocked tenant due to inactivity (AADSTS5000225)

Question

Delete blocked tenant due to inactivity (AADSTS5000225)

Torsten 5

I have an issue deleting a tenant that was blocked due to inactivity.

The tenant was not automatically deleted after 20 days (as doc suggests).

When trying to login to https://entra.microsoft.com I get the following error, as the blocked tenant get's picked up:

Sign-in failed
Error code: interaction_required
Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle

Best
Torsten

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-01-15T16:51:21.4633333+00:00
Hello Torsten,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Contact email address

Contact phone number with country code

Country

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Your answer

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-01-15T16:51:21.4633333+00:00

Hello Torsten,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Contact email address

Contact phone number with country code

Country

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored