One Drive app V7.45.1 (android) not working with Android OS 16 on SM-G736U (Xcover 6)

Question

One Drive app V7.45.1 (android) not working with Android OS 16 on SM-G736U (Xcover 6)

Clarke, Matthew A 10

This started back in Mid December, we were hoping the Ondrive App update on 1/8 would resolve, but we're still having the same issue. Devices are managed in intune.

We tried the below and this didn't resolve the issue with the app crashing. Are any resources from MS working with Samsung to identify and try to resolve the issue?

We have identified that the latest version of the OneDrive app may have compatibility issues with the Samsung account app, causing this issue to occur.

A permanent solution will be released via an app update very soon.

As a temporary workaround, we were advised to unlink your Samsung and Microsoft accounts by following these steps:

- Settings > Samsung accounts > Linked accounts > Microsoft > More options > Unlink.

As the update will be released soon, we'd advise you to keep everything up to date following these steps:

- Play Store > Initial top right > Manage apps and device > Update All.

- Galaxy Store > Menu (bottom right) > Updates > Update All.

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2 answers

Your answer

Answer 1

Vy Nguyen 11,410 Microsoft External Staff Moderator

Hi @Clarke, Matthew A,

Thank you for posting your question in the Microsoft Q&A forum. 

Based on your description, OneDrive for Android version 7.45.1 is crashing on devices running Android 16 on the Samsung XCover6 model SM G736U that are managed with Intune. I understand how disruptive this is for your users, and I appreciate the detailed troubleshooting steps you have already taken, including unlinking Samsung and Microsoft accounts and ensuring that both the Play Store and Galaxy Store are up to date.

This behavior appears to be related to a compatibility issue between the current OneDrive build and the Samsung Account service on Android 16. In addition, the issue can become more noticeable in environments where Intune policies interact with device account services and background processes. Although an app update is already in progress to address this, the actions you have taken so far are the best interim measures. However, due to the level of complexity involved, further investigation by the Intune support team is required to ensure a complete and tailored resolution.

For this reason, please create a support case with the Microsoft Intune team through the Intune admin center under Help and support. If you need further assistance, you may also contact your IT administrator or submit a support request directly to Microsoft through the Get support - Microsoft 365 admin | Microsoft Learn.

When you open the ticket, please include the device model, the Android build number, the OneDrive app version, the timestamps of recent crashes, whether unlinking the accounts changed the behavior, and any relevant Company Portal diagnostic logs. Sharing this information will help the support team analyze the issue more efficiently and accelerate the investigation.

If you decide to submit a support ticket, feel free to share the ticket number with us. I will be happy to follow the progress from our side as well.

Thank you again for your understanding. Please let me know if you need any assistance with the process.

Wishing you a great day ahead.

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Joro Tomi 0 Reputation points

2026-01-24T11:10:55.21+00:00

Hi. I couldnt make support ticket as Basic user from my organization or as home user, so I answer here. I have Samsung S23 (SM-911B/DS) enterprice as my work phone. I/we updated it from Samsung S20 FE. It has OS 16. S911BXXU8EYI5, Knox 3.12, OXM EUX 16 0025, Android data safety level 1.12.2025, BPA2A.250605.031.A3.S911BXXS8EYK5. Onedrive wont start. Samsung Pass wont update to latest, Galaxy Store dont show up.
Joro Tomi 0 Reputation points

2026-01-24T19:37:42.2266667+00:00

And yes. I also have Onedrive 7.4.1 version. All updates installed which are available. My other issue is with Samsung Pass which hasnt been able to be updated and doesnt give even error announcement when trying to tap update. Samsung Pass wont inport keyfiles exported from old phone because it needs to be updated first.
Vy Nguyen 11,410 Reputation points Microsoft External Staff Moderator

2026-01-27T22:32:13.24+00:00

Hi @Joro Tomi,

Welcome to the Microsoft Q&A forum.

Thank you for the clear and thorough details you shared. I am truly sorry these issues are still ongoing. I understand how disruptive it is when OneDrive will not start, Samsung Pass refuses to update and import your keys, and Galaxy Store does not appear on a newly upgraded work device. I want to help you move forward smoothly and without a factory reset.

Because the phone is work managed, only an organization administrator can open a Microsoft support case that enables deeper diagnostics for OneDrive on Android. Would you please ask your IT admin to open a ticket from the Microsoft 365 admin center by selecting Help and support and then Contact support. This path is intentionally limited to admins. They can follow: Get support - Microsoft 365 admin | Microsoft Learn.

If your organization uses Microsoft Intune, your admin can alternatively open a case directly from the Intune admin center under Troubleshooting and support and then Help and support. This ties the incident to device management context for faster analysis.

However, you can still receive help by calling Microsoft Intune Support directly, as phone assistance is available for both paid and trial subscriptions; you can initiate this from the Intune admin center under Help and support or request a call via the same route. Customer service phone numbers - Microsoft Support

To reach the correct number, please refer to Microsoft’s global phone numbers list on the Microsoft 365 admin support page. Additionally, because some steps require tenant validation, you may be asked for administrator verification or to have an admin present on the call.

Thank you again for your understanding. Please don’t hesitate to reach out if you need any assistance with the process.

Wishing you a great day ahead.
Sven Petersen 0 Reputation points

2026-03-04T14:02:22.47+00:00

Hi,

we experienced the same issue with Intune-managed Android 16 devices and were able to resolve it by performing a wipe cache via the Samsung Recovery Mode.

Unfortunately, this workaround requires physically handling every affected device, which is quite frustrating in a managed enterprise environment. It is particularly disappointing that neither Microsoft nor Samsung has provided a proper fix for several months now, leaving administrators with a manual workaround as the only viable option.

Answer 2

It appears that you are experiencing issues with the OneDrive app (version 7.45.1) on your Samsung Galaxy Xcover 6 running Android OS 16. Based on your description, the app may have compatibility issues with the Samsung account app, which could be causing the crashes.

As a temporary workaround, unlinking your Samsung and Microsoft accounts may help alleviate the problem until a permanent solution is released through an app update. Additionally, ensuring that both the Play Store and Galaxy Store apps are up to date can help maintain compatibility and functionality.

Since you mentioned that devices are managed in Intune, it might also be beneficial to check if there are any specific policies or configurations that could be affecting the app's performance.

For the most accurate and timely updates regarding the app's compatibility and any fixes, keeping an eye on announcements from Microsoft regarding OneDrive updates is advisable.

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