Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Problem with sign in to Azure
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Abdallah Yaseen
0
Reputation points
hello i signed to use azure for student from my student mail [PII Removed] However when i logged to azure I come to message Sign-in failed Error code: interaction_required Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: e0eb1c98-cc0a-4c2e-940f-2eb3d576b600 Correlation ID: 019bbc41-007b-7044-8ceb-56e14adc1810 Timestamp: 2026-01-14 11:25:36Z
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator2026-01-14T12:09:15.54+00:00 Hi @Abdallah Yaseen ,
if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:
Tenant inaccessible due to inactivity
Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.
If you need to reactivate your tenant:
- The tenant administrator can reach out to Microsoft, see the global support phone numbers.
- Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.
You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2026-01-14T12:20:53.2766667+00:00 Hello Abdallah Yaseen,
Please provide the following details for further assistance via private message:
- Tenant ID
- Correlation ID from the login failure
- Timestamp of the failure
- Subscription ID
- Contact phone number (add +Country code)
- Contact email address
- Email address (affected account)
- Country
- TimeZone
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator
2026-01-15T10:26:51.1166667+00:00 Hello Abdallah Yaseen, Please share the details over the private messages so that we can assist you further.
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