Why are we getting an error when creating GDAP connections?

Question

Why are we getting an error when creating GDAP connections?

Tessa Sieffers 15

We are trying to set up GDAP connections with new customers. Every time we try we get the same error:

We are unable to validate your 'Create new GDAP relationship' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. Click to learn about action you can take. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: 0cd89c49-x-x-x-x986b61.

We have tried many accounts, browsers, no VPN, tracking allowed, etc. Nothing seems to work. Support tickets have also not led to a solution. Can anyone help?

Chris Kennedy 10 Reputation points

2026-01-16T18:44:12.9666667+00:00

We have the same issue, I have a ticket open but no luck yet.
Joe Smith 0 Reputation points

2026-01-26T16:33:05.3466667+00:00

We are getting similar results even today. Our clients can't accept GDAP relationships with similar errors, and now we cannot provision brand new tenants with "Add Customer" because of similar errors. ASfP tickets haven't responded to anything as of yet.
Chris Kennedy 10 Reputation points

2026-01-26T18:10:21.57+00:00

Joe, in the cases that we have had this happen, it's usually due to the security posture of our own tenant. Even if the partner center security looks fine, check your security center as well to see if you lost any security score points. We recently had that happen to us when we were trialing Endpoint P2 and didn't have it configured fully. Of course, there was no info in any errors that indicated this so we can't be sure, but once we disabled the trial we were able to create tenants.

Your answer

Chris Kennedy 10 Reputation points

2026-01-16T18:44:12.9666667+00:00

We have the same issue, I have a ticket open but no luck yet.
Joe Smith 0 Reputation points

2026-01-26T16:33:05.3466667+00:00

We are getting similar results even today. Our clients can't accept GDAP relationships with similar errors, and now we cannot provision brand new tenants with "Add Customer" because of similar errors. ASfP tickets haven't responded to anything as of yet.
Chris Kennedy 10 Reputation points

2026-01-26T18:10:21.57+00:00

Joe, in the cases that we have had this happen, it's usually due to the security posture of our own tenant. Even if the partner center security looks fine, check your security center as well to see if you lost any security score points. We recently had that happen to us when we were trialing Endpoint P2 and didn't have it configured fully. Of course, there was no info in any errors that indicated this so we can't be sure, but once we disabled the trial we were able to create tenants.