Microsoft apps keeps crashing on Android Device

Question

Microsoft apps keeps crashing on Android Device

Arun Jayaprakash 5

The M 365 apps on my phone keeps crashing and its linked to my work account - facing the same issue with Teams, OneDrive, outlook etc. Tried to remove account from authenticator apps/ MDMs. Restarted, cleared cache etc- but nothing seems fixing the issue.

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2 answers

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Answer 1

If the Microsoft 365 apps on your Android device are crashing, you can try the following troubleshooting steps:

Check for Updates: Ensure that your apps and the Android operating system are up to date. Go to the Google Play Store and check for any available updates for the apps.
Clear App Cache and Data: You mentioned clearing the cache, but also consider clearing the app data for each app (Teams, OneDrive, Outlook). This can sometimes resolve persistent issues.
- Go to Settings > Apps > [App Name] > Storage > Clear Data.
Disable Battery Optimization: Battery optimization can sometimes interfere with app performance. Disable it for the affected apps:
- Go to Settings > Battery > Battery Optimization and select the apps to disable optimization.
Check for Device Management Policies: Since your apps are linked to a work account, ensure that there are no conflicting policies from your organization's Mobile Device Management (MDM) that might be causing the crashes.
Reinstall the Apps: Uninstall and then reinstall the affected apps. This can help reset any corrupted files that might be causing the crashes.
Collect Diagnostic Information: If the issue persists, consider collecting diagnostic logs. For Outlook, you can do this by going to Settings > Help & Feedback > Collect Diagnostics. This information can be helpful if you need to contact support.

If none of these steps resolve the issue, you may need to reach out to your IT support or Microsoft Support for further assistance.

References:

Answer 2

Anonymous

Dear Arun Jayaprakash

Thank you for reaching out Q&A Forum and for sharing all the steps you've already tried.

Since you’ve gone through the standard troubleshooting, such as restarting the device, clearing cache, removing the work account from Authenticator/MDM, and reinstalling the apps, but the issue is still happening, I’d like to gather a bit more information and suggest a few next checks.

Have you contacted your company’s IT admin yet? They may be able to help you re-enroll the device, reset the work profile, or review any device or compliance policies that might be causing conflicts and leading to the crashes. Sometimes a policy update or a misconfiguration on the backend can cause multiple Microsoft 365 apps to fail at the same time.

I also want to better understand the situation so I can assist you more accurately:

Did your work account function normally until recently, or has this been happening for a while?
Did your phone receive any recent Android OS update or any major system update before the issue started?
Is your personal account on this same device working normally, or do personal apps crash as well?
Could you share the device model and Android OS version you're using?

These details will help me investigate possible compatibility issues or patterns that might explain the crashes.

Feel free to reply with more information when you can, I’m here to help.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Anonymous

2026-01-15T09:44:23.4833333+00:00

Dear Arun Jayaprakash

Do you still meet this issue? If so, could you please share more detailed information, I am looking forward to seeing your message.
Krishnan D 0 Reputation points

2026-01-19T11:27:13.5133333+00:00
Hello Gabriel,

I can answer the questions from my side.

Did your work account function normally until recently, or has this been happening for a while?
It has been working fine until I updated my Pixel 6a with Android 16 QPR3 Beta 1.

Did your phone receive any recent Android OS update or any major system update before the issue started?
Yes, as mentioned in the previous question's answer. Even after updating the current latest Android 16 QPR3 to Beta 2 the apps are still crashing.

Is your personal account on this same device working normally, or do personal apps crash as well?
Personal accounts are working fine without (active) Intune Company Portal app. When I activate it in personal Play Store, Microsoft apps in personal profile also start to crash and works fine again after deactivating the Portal app.

Could you share the device model and Android OS version you're using?
Google Pixel 6a with Android 16 QPR3 Beta 2 (Build: CP11.251209.007).

Hope this helps :)

Thank you,

[Moderator note: personal info removed]
Anonymous

2026-01-19T13:00:13.8566667+00:00

Please note that Q&A forum is a public platform, and moderators will modify the question to hide personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hi Krishnan D

Thank you very much for sharing these details.

Since this thread was originally opened by Arun and the issue may not necessarily be the same root cause, I want to avoid mixing two different troubleshooting paths in one place. This helps prevent confusion for both the original poster and future users who may read the thread later.

To make sure I can properly focus on your scenario (Android 16 QPR3 beta + Company Portal behavior), could you please create a new thread with the same tags and include the details you’ve shared? We’ll be happy to assist you there.

If you and Arun happen to be using the same account/device, feel free to continue with Arun’s account instead, just so everything stays consistent.

Thanks again for taking the time to provide the information.
Krishnan D 0 Reputation points

2026-01-20T04:15:21.4866667+00:00

Thank you, Gabriel, for responding. Apologies for the confusion due to lack of additional information from my side.

Just to clarify, I have no association with Arun whatsoever. I found this page in the search results while I was searching for a resolution. I found Arun's description of the issue along with the question and steps he followed similar to mine. Hence, I decided to provide the requested information from my side.

I understand that Arun's and my issue may not necessarily have the same root cause. To avoid duplicated threads, I will wait for some time. Otherwise, I will create another thread specific to my issue.

Thank you :)
Anonymous

2026-01-20T10:44:30.6066667+00:00

Hi Krishnan D

Thank you for the clarification. I appreciate the detailed feedback.

Please go ahead and create a new thread for your specific issue, and kindly share the link here in the comments so we can continue supporting you effectively.
Krishnan D 0 Reputation points

2026-01-27T07:49:19.0966667+00:00

Thank you, @Anonymous , for your support.

Now the blocker seems to be resolved. The apps within Company Portal are now working and no longer crashing. I was able to set up my company accounts and able to use them along with the personal MS account as well in Teams and Outlook apps.

I am guessing, they must have resolved whatever was causing within the company portal system, maybe with the information that you might have shared with them.

Regardless, I would like to extend my appreciation for your support, and thanks again for understanding our issues and providing appropriate solution at every step.

Have a good one :)
Anonymous

2026-01-27T14:10:11.0366667+00:00

Hi Krishnan D

Thanks for the update and I'm really glad to hear everything is working again!

To be honest, I didn’t make any changes on my side, so it looks like the issue resolved internally on the Company Portal service. But I’m happy it’s all sorted out now and that your apps and accounts are working properly again.

If anything else comes up, feel free to reach out anytime.

Have a great day.
VIJAY R. SHINDE 0 Reputation points

2026-03-09T17:10:31.3533333+00:00

Hello @Anonymous ,

From March 6th, I'm also encountered with exact same issue with same mobile device (Pixel 6a),

So wanted to understand what's the procedure to resolve this issue ?
Anonymous

2026-03-11T07:29:05.1566667+00:00

Hello VIJAY R. SHINDE

Sorry for late reply. Actually, based on the user’s feedback, I believe the most effective approach would be to create a ticket with Microsoft Support so they can review the configuration and check whether there are any conflicts related to the device.