How to fix that Roblox Crash due to incompatible software

merc 0 Reputation points
2026-01-14T02:37:51.02+00:00

When I open the Roblox Player, It crashed and noticed that Roblox crashed because of incompatible software: \?\HarddiskVolume5\Windows \System32\winncap364.dll. I have no idea.

Microsoft Security | Microsoft Defender | Other

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  1. AI answer

    2026-01-14T02:37:59.21+00:00

    To address the crash of Roblox due to incompatible software, you can follow these steps:

    1. Identify the Incompatible Software: The error message indicates that the crash is related to winncap364.dll. This DLL may be associated with third-party software that is not compatible with Roblox.
    2. Uninstall the Incompatible Software: If you suspect that the software associated with winncap364.dll is causing the issue, consider uninstalling it. You can do this by going to Settings > Apps > Apps & features, finding the software, and selecting Uninstall.
    3. Update Drivers and Software: Ensure that all your drivers and software are up to date. Sometimes, outdated drivers can cause compatibility issues.
    4. Use Compatibility Mode: If the software is essential, try running it in compatibility mode for an earlier version of Windows. Right-click on the software executable, go to Properties > Compatibility, and select an earlier version of Windows.
    5. Check for Windows Updates: Make sure your Windows operating system is up to date, as updates can fix compatibility issues.
    6. Consult Roblox Support: If the problem persists, consider reaching out to Roblox support for further assistance, as they may have specific recommendations for resolving compatibility issues.

    By following these steps, you should be able to resolve the crash issue with Roblox related to incompatible software.

    References:

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