Please pick up my case

Question

Tom Tanemori 20

I opened a ticket 1 week ago, but no support staff picked it up. I created a new ticket to resolve our billing and grant issue.

Could you please pick up my new case (2601130040011486) before Microsoft charges on my personal credit card?

I cannot move the subscription, and we cannot use this renewed grant for the existing AI related assets.

Anshika Varshney 15,625 Reputation points Microsoft External Staff Moderator

2026-01-13T22:33:01.6233333+00:00

Hi Tom Tanemori,

We are currently reviewing your previous tickets and checking the status. Please allow some time while we confirm the details. If you have any additional information or updates to share, feel free to add them here.
Tom Tanemori 20 Reputation points

2026-01-13T23:06:24.73+00:00

Thank you very much!
Anshika Varshney 15,625 Reputation points Microsoft External Staff Moderator

2026-01-14T10:17:33.08+00:00

Hi Tom Tanemori,

An engineer is currently working on your issue, and we will share an updated comment soon. I am closing this thread; please use your previous thread if you have any further questions.
Thankyou!
Tom Tanemori 20 Reputation points

2026-01-14T16:00:27.12+00:00

If "previous thread" means this one https://learn.microsoft.com/en-us/answers/questions/5704985/need-help-move-existing-ai-resources-to-renewed-mi, I had closed it by accepting the answer by AI because no live person responded to me. Can you keep this thread open until I see some progress?

Your answer

Anshika Varshney 15,625 Reputation points Microsoft External Staff Moderator

2026-01-13T22:33:01.6233333+00:00

Hi Tom Tanemori,

We are currently reviewing your previous tickets and checking the status. Please allow some time while we confirm the details. If you have any additional information or updates to share, feel free to add them here.
Tom Tanemori 20 Reputation points

2026-01-13T23:06:24.73+00:00

Thank you very much!
Anshika Varshney 15,625 Reputation points Microsoft External Staff Moderator

2026-01-14T10:17:33.08+00:00

Hi Tom Tanemori,

An engineer is currently working on your issue, and we will share an updated comment soon. I am closing this thread; please use your previous thread if you have any further questions.
Thankyou!
Tom Tanemori 20 Reputation points

2026-01-14T16:00:27.12+00:00

If "previous thread" means this one https://learn.microsoft.com/en-us/answers/questions/5704985/need-help-move-existing-ai-resources-to-renewed-mi, I had closed it by accepting the answer by AI because no live person responded to me. Can you keep this thread open until I see some progress?