A cloud-based identity and access management service for securing user authentication and resource access
Tenant lockout – only Global Admin lost MFA device (Authenticator)
KEVIN LEE
0
Reputation points
Hi Team
I am the only Global Administrator in our Microsoft Entra (Azure AD) tenant.
MFA is required and the only registered method was Microsoft Authenticator on my old phone that I have reset. There is nothing currently in the tenant as im only trying to setup a new company to migrate my emails too from an On-prem environment.
I cannot sign in to Entra/Azure/M365 admin portals to reset security info.
Request: Please escalate to Microsoft Support Data Protection to verify ownership and reset MFA registration.
Thank you!
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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