Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
AADSTS5000225 Azure Sign in failed
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L Mac
0
Reputation points
I can't sign into Azure because of this error each time I go to the Azure website. AADSTS5000225 Azure Sign in failed . Microsoft support is no help. The web chat directs me to call their phone support and the phone number either directs me back to the website or just hangs up on me. I can't submit an Azure support request either because this error blocks me from signing in to create a support request.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator2026-01-12T03:13:01.8733333+00:00 Thank you for reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance via private message:
- Tenant ID
- Correlation ID from the login failure
- Timestamp of the failure
- Subscription ID
- Contact phone number (add +Country code)
- Contact email address
- Email address (affected account)
- Country
- TimeZone
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
2026-01-21T02:58:31.49+00:00 Could you please provide an update into private message?
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