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Not being able to connect to the OnVue despite having Internet access.
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Gabriel Orszak
35
Reputation points
Hi, I had unpleasant and stressful situation with Pearson Vue. I prepared everything in advance (settings, restarted router and laptop). But I was unable to test my system. Repeatedly application was crushing due to me not having Internet access ("You have lost your internet connection") which was totally untrue. I tested my connection multiple times but application was still crashing. Because of that I was not able to even attend an exam.
I reached out to Pearson support as soon as possible but it didn't change the outcome. Here is case number: 14083267
and Order Number: 0078-3467-7315.
It's my second time attending exam via Pearson. Last time was in late 2024 and everything went smoothly. I used the same device.
Mod moved from : Windows for home | Windows 10 | Accessibility
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Gabriel Orszak 35 Reputation points
2026-01-12T20:08:20.4933333+00:00 Situation update: I was informed that my 1st chat is not associated with Microsoft account as it has never happened. I expect to not receive answer from 14083267 but for 14089545 only. I tested pearson vue on the same network on my working laptop and it passed without any trouble, no communicate about not having connection.
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Antonios Favvas 0 Reputation points2026-01-22T01:40:36.8033333+00:00 I have the exact same problem, i have tried many things in order to resolve this problem but nothing worked, from disabling windows defender firewall to enabling manual ports and inbound-outbound rules, nothing helped me to resolve this problem. If someone has any update on this matter please share it with us.
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Answer accepted by question author