Getting emails for an invoice I can't access. How to contact MS??

Question

Getting emails for an invoice I can't access. How to contact MS??

Roy Jensen 45

I have an Azure account, and primarily use Speech Services.

I keep getting two invoices. One I recognize and can track. One I can't. It's for a whopping 42 cents. I'm not going to go broke, but I am getting annoyed. It is automatically billed to my credit card.

Clicking the link takes me to a page which says I don't have access to those invoices. I am the only one on the account.

The latest invoice is G134238123.

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-12T11:48:01.5733333+00:00
Hello Roy Jensen, it sounds like you're dealing with some frustrating billing issues in Azure. If you're still having trouble accessing those invoices, the best way to contact Microsoft Support is through the Azure Portal.

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.

Fill out all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. If the provided answer is helpful, please click Accept the Answer and up vote so that this can be beneficial to other community members. Thanks.
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-14T11:42:06.52+00:00

Hello Roy Jensen, I just wanted to kindly follow up to check, If the provided answer is helpful, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-15T08:57:59.4266667+00:00

Hello Roy Jensen, I just wanted to kindly follow up to check, If the provided answer is helpful, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks

1 answer

Your answer

Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-12T11:48:01.5733333+00:00

Hello Roy Jensen, it sounds like you're dealing with some frustrating billing issues in Azure. If you're still having trouble accessing those invoices, the best way to contact Microsoft Support is through the Azure Portal.

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.

Fill out all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. If the provided answer is helpful, please click Accept the Answer and up vote so that this can be beneficial to other community members. Thanks.
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-14T11:42:06.52+00:00

Hello Roy Jensen, I just wanted to kindly follow up to check, If the provided answer is helpful, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks
Bharath Y P 10,610 Reputation points Microsoft External Staff Moderator

2026-01-15T08:57:59.4266667+00:00

Hello Roy Jensen, I just wanted to kindly follow up to check, If the provided answer is helpful, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks

Answer 1

If you're unable to access the invoices for your Azure account, it may be due to permission issues or account settings. Here are some steps you can take:

Verify Your Account: Make sure you are signed in with the correct email address that has the necessary permissions to view invoices. Sometimes, users have multiple accounts (work and personal) with the same email address, and only one may have access.
Check Permissions: Ensure that your account has the appropriate role to view invoices. You need to have an Owner, Contributor, Reader, or Invoice manager role on the billing profile to access invoices.
Contact Support: If you still cannot access the invoice, you may need to contact Microsoft support for assistance. You can do this through the Azure portal by navigating to the support section.
Review Billing Information: Check if there are any other accounts linked to your email that might be generating invoices. Sometimes, invoices can be sent from different subscriptions or accounts.

If you need further assistance, contacting Microsoft support directly would be the best course of action.

References: