Can't sign in to Hotmail account with password.

frank huyssen 40

I have been using Hotmail for many years now but suddenly, starting this morning, I can't sign in to my account using my password. I can sign in by asking to send a code to my gmail account, but that is to cumbersome.

It happens with both Chrome and Brave browser.

What is wrong?

Grtz,

FH.

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frank huyssen 40 Reputation points

2026-01-10T15:31:17.9666667+00:00
Check Password: Pasword checked.

Browser Issues: Browser's cache and cookies were cleared.

Account Status: Status check turned out to be OK.

Security Information: No alerts or notifications.

Multi-Factor Authentication: Not set.

Different Devices: I don't have another device available.

Still not working.

I tested also with Edge. Test OK.

All this didn't solve my problem.
Jeremy Lykins 0 Reputation points

2026-01-10T18:22:03.3866667+00:00

I'm having the same problem. I shouldn't need to login to my gmail account every time I want to check my hotmail and I DON'T want to go passwordless. My account settings say that passwordless and two factor are both disabled, so why won't microsoft just let me login with a password? If passwords are good enough for my bank account and credit cards then they're surely good enough for my email account.

Answer accepted by question author

John Jefferson Doyon 87,535 Independent Advisor

Hi, I'm John! I will help you with this.

You're not alone, many users are currently experiencing the same issue with Outlook. It appears to be a widespread connectivity problem.

You can check the official service status here: https://portal.office.com/servicestatus/ expand “Microsoft consumer products”and look for the Outlook.com section for details.

For now, please wait until Microsoft resolves the issue and try again later.

I really hope this information is helpful!

Kim 5 Reputation points

2026-01-17T02:38:50.6233333+00:00

This status say "operational" meaning it's working. I am still NOT able to sign in to Outlook/Hotmail, -with my password !! It only lets me login this way: MSFT sends a code to my GMAIL which makes me login to Gmail first. This is absurd! What happens when Gmail starts to do the same thing - sending a code to Outlook/Hotmail - which I CANT get into. I do NOT want to login to GMAIL for a code. I want to use my password.

6 additional answers

Kim 5 Reputation points

2026-01-14T20:07:00.9266667+00:00

This is happening to me & others. 2 friends left to go to icloud. Now I have to login to Gmail to get a code to get into my hotmail. 1. Why doesn't MSFT let me use a code to my phone? - I set up my phone, then deleted Gmail, MSFT still sends the 'code' to gmail. 2 What happens if Gmail starts the same nonsense as MSFT, and wants to send a code to my hotmail before allowing me to login? then I can't get in to either. At some point your 'safety' protocols are ridiculous. NO I will not let MSFT violate my privacy collecting facial or fingerprint recognition.
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AI answer

2026-01-10T15:19:10.3466667+00:00
It seems like you are experiencing issues with signing into your Hotmail account using your password. Here are a few steps you can take to troubleshoot the problem:

Check Password: Ensure that you are entering the correct password. Remember that passwords are case-sensitive.

Browser Issues: Since you mentioned that the issue occurs in both Chrome and Brave, try clearing your browser's cache and cookies. This can sometimes resolve sign-in issues.

Account Status: Make sure your account is not locked or disabled. You can check the status of the Microsoft account service to see if there are any ongoing issues.

Security Information: If you have set up security information for your account, you might want to check if there are any alerts or notifications regarding your sign-in attempts.

Multi-Factor Authentication: If you have multi-factor authentication enabled, ensure that your authentication methods are up to date and functioning correctly.

Try Different Devices: If possible, try to sign in from a different device or network to rule out any device-specific issues.

If the problem persists, you may want to consider resetting your password through the recovery options provided by Microsoft.

References:

Troubleshoot sign-in issues and account access problems
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