Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
I cannnot login to my Azure account. Betting billed every month.
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Anand K
0
Reputation points
I created an Azure account some time ago using my Microsoft account. Currently, I am unable to sign in to the Azure Portal and receive a message indicating that my account is inactive / inactive activity detected.
Despite being unable to log in, my Azure subscription is still active and I am being billed monthly. Because I cannot access the portal, I am unable to manage or delete my services, cancel the subscription, or stop the charges.
I need urgent assistance with:
Restoring access to my Azure account or confirming why the account is inactive
Suspending or cancelling the active subscription to stop further billing
Reviewing charges that occurred while I was unable to access my account
Please advise on the next steps required to verify ownership and resolve this issue.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Anand K 0 Reputation points
2026-01-10T14:32:51.8233333+00:00 Getting the below error....
Sign-in failed
Error code: interaction_required
Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 882d5714-4233-4a34-b9fe-be62c4062f00 Correlation ID: 019ba851-b9e1-759d-add2-90335a76d343 Timestamp: 2026-01-10 14:31:27Z
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2026-01-12T13:40:09.13+00:00 Hello Anand K, Please share the details over private messages to assist you further
- Tenant ID
- Correlation ID from the login failure
- Timestamp of the failure
- Subscription ID
- Contact phone number (add +Country code)
- Contact email address
- Email address (affected account)
- Country
- TimeZone
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