Locked out of Azure for 1 month! Support not replying.

Question

Locked out of Azure for 1 month! Support not replying.

Pier-Olivier Marquis 0

I have been locked out of my Azure account for a month. I have a ticket opened with support (2512140040000608), and it's taking forever.

They initially contacted me to confirm the issue, but the follow-up never occurred. They are not replying to my emails. They said in a Twitter message that they would escalate, but nothing happened, and now they are also not replying there.

I am paying for a service, and I can't even log in. I have ETLs in Azure Databricks that I need to fix, and I can't do it. This is impacting my business.

How can I make a complaint? How do I get support?

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-01-12T04:59:42.25+00:00

Hello @Pier-Olivier Marquis,

I see the ticket status as resolved, can you please confirm if you are still looking for help on this case?

If yes, please share your response over private message.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-01-13T10:08:39.49+00:00

@Pier-Olivier Marquis, Just checking in to see if you are still looking for help on this case? If you have any further updates on this issue, please feel free to post back.

Your answer

Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-01-12T04:59:42.25+00:00

Hello @Pier-Olivier Marquis,

I see the ticket status as resolved, can you please confirm if you are still looking for help on this case?

If yes, please share your response over private message.
Raja Pothuraju 47,820 Reputation points Microsoft Employee Moderator

2026-01-13T10:08:39.49+00:00

@Pier-Olivier Marquis, Just checking in to see if you are still looking for help on this case? If you have any further updates on this issue, please feel free to post back.