Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Can't login to Azure Portal to create a new Tenant
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Julio Gutierrez
0
Reputation points
I got this error
AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies.........
After reviewing and researching it, the tenant had exceed the 20 days inactivity policy and therefore deleted.
If I can't log into the Azure Portal I can't create a new one.
Tried Microsoft Public Support for help and ended up here.
Please advise
JCG
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator2026-01-08T20:12:47.4933333+00:00 Hello Julio Gutierrez,
To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):
- Tenant ID or affected user's mail
- Contact email address
- Contact phone number with country code
- Country
- Correlation ID from the recent failure
- Timestamp from the recent failure
- Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
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Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
2026-01-13T12:30:18.5733333+00:00 Hello Julio Gutierrez,
If issue still persists, please share requested details in
Private messagestab.
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