This tenant has been blocked due to inactivity

How to Reach out to MS support ? there is none to zero information on how to reach MS support.

1. Reactivation: If you are the tenant administrator, you can request the reactivation of your tenant within 20 days of it entering an inactive state. After this period, the tenant will be deleted and cannot be recovered. To reactivate, you should reach out to Microsoft support.

Hello Kent Rosario,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

 To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

 We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

Kent Rosario could you please share the requested details in private message.

Hi @VEMULA SRISAI I have the same issue. How do I send the details to you inprivate? If the account is deleted then I should be able to create a new account with this email right?

Here is the error message:

Sign-in failed

Error code: interaction_required

Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 27825cf6-0c6a-43f0-9820-29655ca22300 Correlation ID: 019ba390-4a87-7fcf-9dd8-854516a63e82 Timestamp: 2026-01-09 16:21:41Z