Icon is Empty when configure microsoft as identity provider in External Tenant

Hello Xiao Tang,

It sounds like you're experiencing an issue with the Microsoft icon not appearing when you configure Microsoft Account as an identity provider in your external tenant using Azure Entra ID. This can indeed be frustrating!

Here are a few things you can check to troubleshoot this:

Confirm Configuration: Make sure all the steps in the Microsoft Account Federation documentation were followed correctly, as there might be specific requirements for icon display.

Developer Portal Settings: Ensure that Microsoft Entra ID is enabled in your Developer Portal under Developer portal > Portal overview. Sometimes enabling settings automatically aids in resolving icon visibility issues.

1. Application Configuration: Verify your application's authentication settings in Microsoft Entra:

• Under Authentication, ensure you have enabled access tokens and ID tokens.
  • Check the Redirect URLs and ensure they align with the latest developer portal link.

1. Admin Consent: Make sure that admin consent is granted for the necessary permissions as outlined in the documentation.

Cache Issue: Sometimes, browser cache issues may prevent the icon from displaying. Try a hard refresh in your browser or clear the cache.

If after reviewing these points the icon still does not appear, it may be worth considering if this is a bug. You could also look into the following troubleshooting steps from the documentation on troubleshooting Microsoft Entra authentication to see if any other settings might be causing the issue.

Follow-Up Questions:

• Have you confirmed that the configuration steps were followed accurately?
• Are there any error messages that appear when you try to authenticate?
• Can you provide any screenshots of your current configuration settings for the Microsoft identity provider?

Hope this helps! If you have further questions or need more assistance, feel free to ask.

References:

• Microsoft Entra External ID
• Secure access to the API Management developer portal
• How to authorize developer accounts by using external identity providers in Microsoft Entra External ID
• Automatically enable Microsoft Entra application and identity provider