Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
{ "sessionId": "[Moderation note: Personal infor", "errors": [ { "errorMessage": "interaction_required: AADSTS160021: Application requested a user session which does not exist. Trace ID: [Moderation note: Personal informati Correlation ID: [
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Dawn Stockton
0
Reputation points
I am in a round robin loop. I keep getting different error messages when I try to sign in to get help or to submit a ticket. The page cannot be found. Then I copy an error message. I don’t know where it goes to or who to give it to so they can help me. I’m trying to get a hold of Microsoft, but I can’t do it online because it doesn’t recognize me for some reason. I don’t know what Azure is. It will not help me either. It does not recognize my email address though. I just renewed or rebooted my account a couple days ago. I can’t get answers when I’m on four different website pages and none of them give me any help. Can someone please call me if it goes to a message please leave me a number to call you back at because my phone does not always ring through please.
[Moderation note: Personal information removed]
[Moderation note: Personal information removed] thank you so much
Moderator: Moved from Microsoft 365 and Office | Access | For home | Other
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator2026-01-08T08:22:36.4+00:00 To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Tenant Name
- Country
- Time Zone
- Tenant id/ Domain Name
- Subscription id
Please send me the detail via private message. So, we can assist you further.
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Shubham Sharma 17,930 Reputation points Microsoft External Staff Moderator
2026-01-15T04:48:38.21+00:00 Could you please provide an update into private message?
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