Tenant is block and I can't create a support ticket please help me I can't access my azure portal
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 10%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akashsharma
0
Reputation points
Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 016f9421-32c4-4886-8cb6-004504270100 Correlation ID: 019b999c-66e9-74f8-a243-203df98a6710 Timestamp: 2026-01-07 17:58:44Z
Azure DevOps
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2026-01-07T19:45:48.54+00:00 Hello Akashsharma,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Once we have the requested details, we can proceed with your account reactivation
-
Akashsharma 0 Reputation points
2026-01-08T11:05:12.6566667+00:00 I sended you everything please check and tell me how much time it gonna take?
-
-
-
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator
2026-01-12T17:17:26.11+00:00 Thank you for sharing the details, I have forwarded it to the support team to reactivate the tenant. will update you once the tenant is reactivated
Sign in to comment
Sign in to answer