Identity Verification Locked: "No attempts remaining" but Support keeps sending generic instructions

Hello,

I am seeking urgent help regarding my Microsoft Partner Program account identity verification. My account is currently stuck, and the support I've received so far has been unhelpful and circular (canned responses).

The Issue: When I try to perform the identity verification in the Partner Center, I get the following error message:

"No attempts remaining. Please present your VC using the QR code above or contact your provider for assistance."

The Frustration: I have already contacted Microsoft Support about this, but they keep replying with a standard generic email (Vetting Operations) telling me to "Click Fix Now" or "Follow the steps below."

I cannot follow those steps because the system has already locked me out with "No attempts remaining." The "Fix Now" button and the VC process are no longer accessible for me.

Request: Can a moderator or a support agent please help me:

Reset my verification attempts so I can try again.

Or, provide a way for manual identity verification by a real human agent.

I have already provided my details to the support team, but I am stuck in a loop of automated emails that don't address the fact that the system is blocked.

Has anyone else encountered this? Any advice on how to get a real human to look at this?

Thank you.