Entra ID External - Administrator Lockout

Fábio Ribeiro 0

I was locked out of my tenant after maintenance on my mobile phone.

I no longer have access to the app required to complete MFA.

Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator

2026-01-06T20:20:20.33+00:00
Hello Fábio Ribeiro,

If you're the only Global Administrator in the tenant, this qualifies as a tenant lockout scenario. In that case, we’ll need to involve Microsoft’s Data Protection team through a support ticket to help restore access.

To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Contact phone number (including country code)

Contact Email address

Email address (affected account)

Country

Time zone

Tenant domain name (e.g., contoso.onmicrosoft.com or verified custom domain)

Tenant ID

Azure subscription ID or billing information associated with the tenant (this helps confirm ownership)

Locale

Once we receive this information, we will forward it to Microsoft’s Data Protection Team for further assistance.

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