Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
cannot login to azure - getting Sign-in failed
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 44%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Edgar Saramago
0
Reputation points
Cannot login to azure. I do have an old account that has probably been desactivated/deleted, so I tried the "Try Azure for free" to create a new one, but it says it already exists. When I try to login it gives me the error:
I have also tried to upgrade the account has I already had the 30 days free trial, but it tries to login and comes to the same error.
Can someone please help?
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 85%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2026-01-07T08:48:35.61+00:00 Hello Edgar Saramago (Nokia),
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Once we have the requested details, we can proceed with your account reactivation
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator
2026-01-12T17:20:12.0333333+00:00 Hello Edgar Saramago (Nokia),
Thank you for sharing the details, I have forwarded it to the support team to reactivate the tenant. will update you once the tenant is reactivated.
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