Tenant directory quota limit

Question

Tenant directory quota limit

Anonymous

@Rukmini follow the new post as you said.

I have the same problem of the post: https://learn.microsoft.com/en-us/answers/questions/5688605/tenant-directory-quota-limit?comment=question#comment-2429668

I have a ticket number: PIIit´s opened since 2025/12/19

Please help me fix this issue.

My Tenant ID is: PII

The admin global email is: PII

My verified domain is: PII.com.br

My tenant quota is just 500, but the microsoft documentation says the portal without verified domain the quota is 50.000 and with verified domain the quota is 300.000

My tenant is completely frozen

Thanks in advance.

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-01-06T12:53:08.1433333+00:00
Hello Sócrates Augusto Teodoro da Silva,

Please share the response with me via private message.

If the quota limit has been exceeded in your tenant, I’ll need the following details to engage the engineering team for a potential increase:

Tenant ID

Global Admin Email address

Verified Custom Domain Name

Is this EDU tenant?

Requested new quota limit

Total user count in the tenant

Estimated growth rate (e.g., 1K users/month)

Any existing object lifecycle management policies in place to help mitigate future issues

Is it a PROD tenant?

Typically, quota increases aren’t provided for development or test tenants. If your tenant is used for development or testing, please let me know if you can reduce usage by deleting inactive or unused objects. If that’s not possible, kindly provide a justification and specify the minimum increase amount required.
Anonymous

2026-01-06T14:32:55.3766667+00:00

Informations shared private.

Waiting for a solution.

Thanks a lot.
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-01-06T14:34:41.1966667+00:00

Sócrates Augusto Teodoro da Silva, Sure will update you once the issue is fixed
Maksim Z 0 Reputation points

2026-07-13T14:05:00.7233333+00:00

Hi! I have same problem.

@Rukmini Can you help me please?

Answer accepted by question author

0 additional answers

Your answer

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-01-06T12:53:08.1433333+00:00

Hello Sócrates Augusto Teodoro da Silva,

Please share the response with me via private message.

If the quota limit has been exceeded in your tenant, I’ll need the following details to engage the engineering team for a potential increase:

Tenant ID

Global Admin Email address

Verified Custom Domain Name

Is this EDU tenant?

Requested new quota limit

Total user count in the tenant

Estimated growth rate (e.g., 1K users/month)

Any existing object lifecycle management policies in place to help mitigate future issues

Is it a PROD tenant?

Typically, quota increases aren’t provided for development or test tenants. If your tenant is used for development or testing, please let me know if you can reduce usage by deleting inactive or unused objects. If that’s not possible, kindly provide a justification and specify the minimum increase amount required.
Anonymous

2026-01-06T14:32:55.3766667+00:00

Informations shared private.

Waiting for a solution.

Thanks a lot.
Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-01-06T14:34:41.1966667+00:00

Sócrates Augusto Teodoro da Silva, Sure will update you once the issue is fixed
Maksim Z 0 Reputation points

2026-07-13T14:05:00.7233333+00:00

Hi! I have same problem.

@Rukmini Can you help me please?

Answer 1

Rukmini 43,915 Microsoft External Staff Moderator

Hello Sócrates Augusto Teodoro da Silva,

The engineering team has raised the quota on your tenant since your organization surpassed the default Microsoft Entra service limit.

You can check and confirm if the directory object quota limit has been increased.

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know.

Anonymous

2026-01-07T11:15:27.9133333+00:00

Thanks a lot @Rukmini

I was trying getting a support for a long time, and now you finally fix it.

You are the man!