SharePoint Online Emails Showing Old Form & Folder Names

Eddy Thornhurst 0 Reputation points
2026-01-06T12:50:06.5566667+00:00

In 2023 I created a form and included the academic year in the name, but when the next year came round I realised it was easier to continue using the same form, so I renamed it to remove the year and updated some of the questions.

Then recently I started receiving emails from SharePoint Online whenever someone uploads a file to this form, even though it is saved to an MS Team area (I may have created it in my own account and shared/moved it at a later date, though I'm not 100% sure).

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While I don't mind receiving these emails, they have caused some confusion as they show the form's original name and question, even though when I click on 'See new files', it takes me to the correctly named folder:

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I have checked all the properties I can find for the folders above, and I can find no mention of the original form/folder names, so I don't know where the notification emails are getting the original names from.

Is there any way of getting the SharePoint Online notification emails to show the current form and folder names, rather than the original ones I used 3 years ago?

EDIT: The original form had 2 questions requesting file uploads, but after updating the form name, 2 more were added. I get a separate email for each individual file uploaded, and I've just realised that the emails for the 2 original questions show the old form name, while emails for the 2 new questions show the new name.

I assume this indicates the issue lies with the form itself, and perhaps the original form name/question is stored as some kind of back-end ID that's not updated when you change the question?

Microsoft 365 and Office | SharePoint | For education | Windows
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  1. Anonymous
    2026-01-06T14:59:01.5766667+00:00

    Hello @Eddy Hurst,

    Thank you for providing such detailed information about the issue.

    I have tested this scenario on my side and observed the same behavior you described. At this point, I have not found any official Microsoft documentation confirming whether this is considered an issue or expected behavior. To move forward, I would like to clarify your role in the organization:

    If you are a Global Admin, I strongly recommend opening a support ticket through the "Help & Support" section in the Microsoft 365 Admin Center. 

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    This will allow the case to reach a Microsoft Support Engineer who has the necessary tools and permissions to investigate and provide a resolution. Additionally, please report this behavior under "Service Health" in the Admin Center so it can be tracked by Microsoft.

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    If you are an end user, you can ask your organization’s IT administrator to perform these steps on your behalf. They will have the required access to raise the ticket properly.

     

    Please note that I am a forum moderator, so I do not have the permissions or tools to make directly changes. However, I will do my best to assist you within my capacity. 

     

    If you encounter any difficulties reaching Microsoft Support or creating a ticket, please let me know, I’ll be happy to help further where possible.

     

    Thank you for your understanding, and I look forward to your update.

    Best regards,

    If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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