Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
unable to access tenant due to inactivity
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alex pederson
5
Reputation points
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Error code: interaction_required Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 997be195-1f04-40b5-baf9-202510d03900 Correlation ID: 019b8fd0-38d8-7ad3-bcfc-b44a64206dc2 Timestamp: 2026-01-05 20:19:06Z
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2026-01-05T20:41:13.4466667+00:00 Hello alex pederson,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Once we have the requested details, we can proceed with your account reactivation
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator
2026-01-07T08:46:21.0333333+00:00 alex pederson could you please share the requested details in private message.
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David Kramer 0 Reputation points2026-01-14T03:14:02.91+00:00 WHen you call the phone numbers it just refers you to online help. It's circular nonsense.
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