Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
AADSTS5000225 – Tenant blocked due to inactivity – no access to Azure Portal or Support
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Mathieu Schmitt
5
Reputation points
Kind regards, MathieuHello,
I am experiencing an issue where my Microsoft Entra ID (Azure AD) tenant appears to be blocked due to inactivity. As a result, I am unable to sign in to any Microsoft portals.
Observed behavior:
Sign-in fails with error AADSTS5000225
Message indicates the tenant is blocked due to inactivity
Azure Portal, Entra admin center, Azure CLI, and Support portal are all inaccessible
Because authentication is blocked at the tenant level, I cannot open a support request through the Azure portal.
This tenant contains my primary work account, which is linked to external services (such as GitHub) and other Microsoft products, so recovering or properly migrating this identity is very important to me.
Questions:
What is the correct escalation path when the tenant is blocked and the Support portal itself is inaccessible?
Is there a Microsoft process to request tenant reactivation or a temporary unblock for identity recovery?
Should this be handled through Azure Support, Entra ID Support, or another channel?
I can provide the tenant ID, correlation IDs, and account details privately to a Microsoft moderator if needed.
Thank you for any guidance.
Kind regards,
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2026-01-05T15:21:49.6133333+00:00 Hello Mathieu Schmitt,
The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.
To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.
We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.
Once we have the requested details, we can proceed with your account reactivation
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator
2026-01-07T08:12:02.9933333+00:00 Mathieu Schmitt could you please share the requested details in private message.
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Shaokun LOU 0 Reputation points2026-01-08T08:50:42.6+00:00 Hello @VEMULA SRISAI
I am facing the exact same issue today (Jan 8, 2026). My tenant is blocked with error AADSTS5000225.
I cannot login to create a support ticket because the tenant itself is locked.
Could you please enable Private Message for me or guide me on how to verify my identity so I can save my data?
My Error Details:
Trace ID: 9324fb80-a985-4ad0-99fb-d6fdac470d00
Timestamp: 2026-01-08 08:42:40Z
Thank you!
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