Can't Join a List. This is a Bug. Please Escalate with Support Team

Question

Can't Join a List. This is a Bug. Please Escalate with Support Team

StacieS 20

There is an active bug right now with Microsoft Todo where people are not able to join a list they have been invited to. I am unable to submit a help ticket or talk to a support team directly (or am unable to find where to do so), so I am submitting/posting this here, in hopes of getting attention to the matter from the technical support team.

See other post(s) here: https://learn.microsoft.com/en-us/answers/questions/5688092/to-do-app-cant-join-list?source=docs

Note sure how long this has been a bug, looks like at least the 31st. My husband and I have been trying to share lists for about a day. Tried multiple times, incognito, etc. As others stated on that thread, this is clearly a bug.

How / When can you get this resolved?

Mark L 5 Reputation points

2026-01-06T15:20:01.6066667+00:00

I am having the exact same issue. Can’t join a shared list. And finding a live Microsoft Support agent to talk to is incredibly difficult, and once you connect with them, they are useless because they’re only allowed to say the exact same things that I can google myself. This is an enterprise wide defect and I’m following this thread to get a notification when it is fixed.
AshlandDave 0 Reputation points

2026-01-07T15:44:43.69+00:00

I have the same issue. I created a bug report on the Todo page. Looking at similar issues, the earliest reported issue looked to be 7 days ago. Sadly, none of the bugs reported for this issue had a MS response. Hopefully resolved soon.
Ian-T 11,560 Reputation points Microsoft External Staff Moderator

2026-01-09T05:28:55.24+00:00

Hi everyone,

Thank you for your patience and understanding. I do wish I can give you guys an exact information but as I mentioned in my answer below, my access to internal details is limited and my role is to guide you to the correct support channels. Let's hope for the best that this issue will be fixed as soon as possible

Thank you for your understanding and patience

1 answer

Your answer

Mark L 5 Reputation points

2026-01-06T15:20:01.6066667+00:00

I am having the exact same issue. Can’t join a shared list. And finding a live Microsoft Support agent to talk to is incredibly difficult, and once you connect with them, they are useless because they’re only allowed to say the exact same things that I can google myself. This is an enterprise wide defect and I’m following this thread to get a notification when it is fixed.
AshlandDave 0 Reputation points

2026-01-07T15:44:43.69+00:00

I have the same issue. I created a bug report on the Todo page. Looking at similar issues, the earliest reported issue looked to be 7 days ago. Sadly, none of the bugs reported for this issue had a MS response. Hopefully resolved soon.
Ian-T 11,560 Reputation points Microsoft External Staff Moderator

2026-01-09T05:28:55.24+00:00

Hi everyone,

Thank you for your patience and understanding. I do wish I can give you guys an exact information but as I mentioned in my answer below, my access to internal details is limited and my role is to guide you to the correct support channels. Let's hope for the best that this issue will be fixed as soon as possible

Thank you for your understanding and patience

Answer 1

Ian-T 11,560 Microsoft External Staff Moderator

Hi StacieS

Welcome to Microsoft Q&A forum.Thank you for posting in the Microsoft Q&A Forum. I’m really sorry for the inconvenience you’re experiencing - I understand how frustrating it can be when sharing a list doesn’t work as expected.

I can also see that many other users have reported this issue, just like you. At this time, this issue has been recognized by the backend team, so we recommend that you be patient while waiting for the latest update.

User's image

Note: As community moderators, we appreciate your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.

Thank you so much for your understanding.

AF 0 Reputation points

2026-01-07T07:51:32.65+00:00

Still doesn't work in our Organisation. Can you give us an update?
Ian-T 11,560 Reputation points Microsoft External Staff Moderator

2026-01-09T05:27:02.7966667+00:00

Hi AF,

I wish that I could gave you an answer that you want. But as I mentioned above in my answer, my access to internal development details is limited so please stay tuned for further updates. Thank you for your patience and understanding.