How to fix Azure portal connexion with personnal Hotmail account?

Question

How to fix Azure portal connexion with personnal Hotmail account?

Rémi Carpentier 0

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 305cbe4f-c5ae-41b3-82c2-96ec95f95700 Correlation ID: d276f009-984a-4f3f-899b-10ef8de42aaf Timestamp: 2026-01-01 20:03:30Z

Context:

I was following this documentation and clicked on 'Create an account for free'.

https://learn.microsoft.com/en-us/entra/identity-platform/quickstart-create-new-tenant

I subscribed the free trial using my credit card. Everything was validated.

Then following the second link 'Microsoft Entra admin center', I have the error and I cannot login or do anything in the portal.

Issue:
I cannot benefit from my free trial.

I cannot login in Azure Portal and follow my tutorial

https://learn.microsoft.com/en-us/entra/identity-platform/quickstart-create-new-tenant

I tried and cannot:

https://azure.microsoft.com/en-us/support/create-ticket
- Button 'Create an incident'
  - I cannot open a ticket in Azure Portal for technical support
  - Navigated to https://portal.azure.com/#view/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/~/Overview
    - Button 'Manage tenants'
      - Tried to Disconnect from universities Tenant (I can't)
        
        I changed the default to hotmail.onmicrosoft.com (same error)
      - Tried to delete, but I can't
I cannot open a ticket to Azure team apparently.

Rukmini 43,915 Reputation points Microsoft External Staff Moderator

2026-01-01T20:23:16.8966667+00:00
Hello Rémi Carpentier, To assist you further, please share the below details via private messages

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Subscription ID

Contact phone number (add +Country code)

Contact email address

Email address (affected account)

Country

TimeZone
Rémi Carpentier 0 Reputation points

2026-01-01T20:36:45.61+00:00

Answered by using private messages. Please keep them private.
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